Refund policy

Returns

We hope you'll love your purchase from The Readerie. If for any reason you're not completely satisfied, you may return your unused item within 30 days of delivery.

To be eligible for a return, the item must:

  • be unused
  • be in its original packaging
  • include all original contents
  • be in resalable condition

To start a return, you can contact us at hello@thereaderie.com. 

Return Shipping

Customers are responsible for return shipping costs unless:

  • the wrong item was sent
  • the item arrived damaged
  • the order contains a manufacturing defect

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of:

  • the product
  • the packaging
  • the shipping box

We'll make it right.

Exchanges

Because each item is assembled by hand, we don't offer direct exchanges.

If you'd like a different piece, simply return your original purchase and place a new order.

Cancellations 

Orders may be cancelled until the item has been fulfilled.

Once an order has entered production or has shipped, it can no longer be cancelled.

Wrong Address Policy 

If an incorrect or incomplete address is provided at checkout, we are not responsible for replacement, refund, or reshipment.

Please double-check your address before submitting your order.

Lost or Stolen Packages

If the carrier marks your package as delivered but you cannot locate it:

  1. Check with neighbors or building management
  2. Contact your local post office or carrier
  3. File a missing-package claim with the carrier

We are not responsible for packages marked “delivered,” but we are happy to assist you in navigating the claim process.

Refunds 

If your refund is approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–10 business days depending on your bank

Shipping costs are non-refundable unless the error was on our part.

Exchanges 

We do not offer size or product exchanges for made-to-order items.

If you received a defective or incorrect item:

→ We’ll send a replacement at no cost.

→ You do not need to return the defective item.

If you ordered the wrong item:

→ We cannot exchange made-to-order products.

→ You may place a new order for the correct item.

Contact Us

Questions about returns, refunds, or orders?

Email: hello@thereaderie.com

Please include:

  • Your order number
  • Photos (if reporting damage/defect)
  • A brief description of the issue

Response time: 24–48 hours