Shipping policy

Shipping

All Bookette bookmarks are assembled and packed by hand in Puerto Rico.

Orders are typically dispatched within 2–4 business days.

Once shipped, you'll receive a confirmation email with tracking information.

Estimated Delivery

United States

3–8 business days

Puerto Rico

2–5 business days

International Shipping

We currently ship within the United States and Puerto Rico. 

Lost Packages

Once an order has been marked as delivered by the carrier, responsibility transfers to the customer. If you believe your package has been lost or stolen, please contact the shipping carrier first. If you still need assistance, we'll be happy to help guide you through the process.

Incorrect Address

Please make sure your shipping address is correct before completing your order.

Orders returned because of an incorrect or incomplete address may be reshipped once additional shipping charges have been paid.

Handmade Variations 

Every Foliette is assembled by hand using individually arranged botanical stems and handwoven baskets. Small variations in composition, size, flower placement, and the softly aged finish of the bookmark stem are part of the character of each piece and are not considered defects.

Split Shipments

Because each item is produced at the facility best suited to your order, your items may arrive in separate packages, even if ordered together.

This is normal and does not affect your shipping cost.

Each package will have its own tracking number once shipped.

Tracking Information

Once your item ships, you will receive an email with your tracking number(s).

Tracking may take up to 24–48 hours to update after the package is picked up.

Shipping Costs

Shipping costs are calculated at checkout and depend on the item type, weight, and destination.

Shipping fees are non-refundable.

Incorrect Address

If the shipping address you provide is incorrect or incomplete, we are not responsible for:

  • Delays
  • Lost packages
  • Returned shipments
  • Replacement or refund

Please verify your address carefully before completing your checkout.

Lost or Stolen Packages

If tracking shows your package as delivered but you cannot locate it:

  1. Check with neighbors or building management
  2. Look at alternate delivery locations around your property
  3. Contact your local post office or carrier

Packages marked “delivered” by the carrier are not eligible for refund or replacement.

We are happy to help guide you through next steps with the carrier.

International Orders

International shipments may be subject to:

  • Customs inspections
  • Import taxes
  • Duties or fees set by your country

These charges, if applicable, are the buyer’s responsibility.

Customs processing may also delay delivery times.

Questions?

If you need assistance with an order or delivery, email us at: hello@thereaderie.com

We typically respond within 24–48 hours.